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FAQs

Frequently Asked Questions

If you have a question which is not answered here please contact us

Ordering

Ordering is easy via this site. Please select an institution, then pick from our great range of products. Don't forget the date and time of your ceremony. You will not be able to order without it! You can also order from our sales stand on the day of your graduation or by calling us on 0844 324 6784.

Do I have to order on the day, or can I order after the event?

You can order your items on the day of graduation at our sales stand. If the stand is very busy you can call our office and order over the phone or on our website www.iamagraduate.com. It is never too late to order.

Where do I add the graduates name and Ceremony details when I am ordering?

We have designed the site so you add your personal details within the secure shopping cart area. This will include ceremony details.

How long will it take before I get my order?

We aim to delivery your items to you as soon as possible. Due to the technical team having to edit lots of footage, there is no super fast turnaround time. Our footage has to be edited and mastered ready to be duplicated for DVD/Blu-ray or USB memory stick. This process does take time. Our photographic products are slightly faster to produce but are mainly dispatched at the same time as your DVD/Blu-ray/USB to keep the shipping costs down for the consumer. The average delivery time for most items is between 4 - 6 weeks from the end of your graduation week.

Can I order on the day, by phone or by post?

All three. We have a large sales stand at each University shown on our site. At this stand you can see product samples, speak to our team & order items face to face. You can also phone 0844 324 6784 or post your order to I am a Graduate.com, First Sight Media, Suites 3-4 Wesley House, Ventura Park, Broadshires Way, Carterton, Oxfordshire OX18 1AD

Who can I call if I want to chase / change an order?

If you have any questions regarding orders placed on the I am a Graduate online store, or on the day on our sales stand. Our team of Customer Service specialists will be glad to help you. Please call 0844 324 6784 or contact us

Ordering Help

If you have any trouble ordering via this site, please contact 0844 324 6784 or email us at help@iamagraduate.com

Is it safe to order online?

I am a Graduate.com online store is hosted by the U.K.s leading e-commerce provider, Shopcreator plc, on their secure servers. This gives you peace of mind when ordering goods from the site that your credit card details and any other information is totally safe.

How do I know this site is secure?

The padlock image in the bottom bar of your browser when you place items in the shopping cart and the pages beyond is a sign that tells you that you are ordering on secure pages. An additional sign is the fact that the URL in the address bar changes from http: to https: Our servers use 128 bit encryption which is the highest level of security available on any e-commerce site.

How do I Order?

Online ordering is so easy. Firstly select your University. Then select the items you would like to order. These items are then added to your shopping basket, you add your card details and we then despatch your goods.

Postage

When your items are ready for dispatch we post them with Royal Mail. We do not currently offer a recorded delivery service as this would increase the postage costs dramatically.

What do I do if I am sent the wrong item or it's faulty?

On the rare occasion you are sent the wrong item you will need to put the product back in the packaging and mark it "Return to Sender". Our details should be on the envelope. If they are not, please add them. Please make sure you include a cover letter with your return items. Post the item back to us and we will deal with it straight away. If in any doubt please call us on 0844 324 6784. Our team will need your name, the Graduates name, the University and date and time of the ceremony you attended.

What experience do your team have in making Ceremony Videos?

We have been producing graduation videos since 1998 and when not filming Graduation Ceremonies, First Sight Media produces high end corporate productions. Many of our filming and creative team have extensive experince in television. For more information on our company please see visit www.firstsightmedia.co.uk.

Do you provide updates on when items are being dispatched?

When the 'I am a Graduate' team have dispatched orders on a bulk, it is announced through our social media platforms. Be sure to follow us on twitter at @iamagraduate or follow us on Facebook to find this out. Alternatively, if you don't use social media, you can contact us via our contact us page or over the phone at 0844 324 6784.

What is the difference between 'On the Day' and 'Full Production'?

The 'On The Day' DVD is a DVD of just the ceremony. This can be collected from our sales stand as quick as 15 minutes after your ceremony. These are available ONLY on the day of the ceremony and ONLY from the sales stand. The 'Full Production' product is either a DVD, Blu-ray or USB memory stick (institution depending), which features your entire ceremony but also footage before and after. The footage before consists of shots of graduates arriving, gowning, having photography done. Footage after the ceremony consists of people celebrating, taking photos, and having hat throws. This is sent in the post within 4 - 6 weeks as it has to be edited. This product can dispatched anywhere in the World.

Can I order a MyClip separately?

The MyClip product must be purchased with a 'Full Production 'product. This cannot be purchased separately nor can it be purchased with an 'On the Day' DVD.

What can I play a Blu-ray disc on?

A Blu-ray disc can only be played in a device that has a Blu-ray optical drive. A Blu-ray disc will not work in a DVD player.

How can I order my handshake photograph?

I am a Graduate only provide handshake photographs for Liverpool John Moores University. To order a handshake photograph, click the 'photo gallery' button at the top of the page. Then click the relevant year, followed by the relevant ceremony number. Once you have opened the ceremony of choice, simply look through the images and note down the image number once you have found your photo. Once you have found your image, click on the Liverpool John Moores button located on the home page and choose the product of choice. Then simply add to basket and complete your order.

Can I pre-order an 'On The Day' DVD before the day?

'On The Day' DVDs (OTD) can only be purchased from our sales stands on location on the day of the ceremony. Although the product is listed on the website, it is only listed on the website to show the products we offer. OTD can only be purchased on the day of the ceremony.

I write to thank you for your continued delivery of a professional and efficient service supporting our graduation ceremonies and ad hoc events.

It is very reassuring to me to know that, once I have advised you of the dates, you will put in place all aspects of organization required to deliver an excellent service to our customers. This leaves me free to concentrate on other aspects of the events without concern for the media services. When there has been need for intervention on our part you interpret our needs well and enhance the facility where possible.

Over the past years we have worked well to develop this event to it’s full potential and I look forward to working with you again this year when we can both enjoy the benefits of a well organized event.

Dawn Fantin

Head of Conference & Event Services Liverpool John Moores University

I am very happy to write in support of First Sight Media, the company I have used for the College Presentation Ceremonies for many years. The staff are always professional and courteous and I have never had any complaints from students or parents with regard to their dealings with, or with regard to their supplying the DVD’s. They also work well with my official photographers. To the best of my knowledge they manage their technical obligations well. I understand from our Media department that their production work is very good.

I have no plans to change my DVD suppliers and will be continuing with First Sight Media for the foreseeable future. I wholeheartedly recommend the Company to you.

Vivien Taibe

Deputy Academic Registrar Goldsmiths College

First Sight Media have provided an excellent and comprehensive video/DVD recording service for Sheffield Hallam University Graduation Ceremonies since 2002.

This has, without exception, been delivered in a professional,seamless and cheerful manner by staff who are a pleasure to work with. Highly recommended to any other University looking for video/DVD services.

Grace Roberts

Graduation Ceremonies Manager Sheffield Hallam University

First Sight Media have been providing the video/DVD production for the University’s Degree Congregations since 2003.

The service we have received has always been excellent and the team are a pleasure to work with. First Sight’s technical team show a good understanding of the University Art Centre’s requirements and work seamlessly alongside our own technicians.

The video/DVD production is creative and professional in respect of both the photography around campus and the Degree Congregations themselves.

First Sight is always willing to go the extra mile to provide a good service and innovative solutions and products. I would be pleased to recommend them to any University requiring video/DVD production.

Mark C Potter

Retail Operations Director University of Warwick

Many thanks for sending the video of my son's Graduation Ceremony at Liverpool University. The video is excellent and we are very pleased with it, and I have today placed an order with you for a set of photographs also.

Thanks again for a first class souvenir of a wonderful day.

Ron Vickers

Liverpool University Parent

My photos have arrived safely. Many thanks for everything that you have done to get my order processed. I'm really pleased with my order. My youngest child is in her third year at Warwick University. I do hope that First Sight Media cover her graduation. I certainly won't hesitate to place an order with you.

Joan Davies

Warwick University Parent

Thanks a lot! I have just received the video tape and the picture. Great job. Thanks for everything and I wish you all the best.

Farah Michael Nassar

University of Liverpool Graduate

The picture and the video brought back memories of the day for me. I am particularly happy with the picture from the video where I was presented with the post graduate school prize. You did a good job. More kudos to you guys!

Veronica Araba

Sheffield Hallam University Postgraduate

The programme quality is very good and it is wonderful to have been able to order a DVD of my MSc Graduation Ceremony.

Sofoklis Sarvanidis

University of Southampton Postgraduate

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Contact Us
  • Address: I am a Graduate.com, Suite 3-4 Wesley House, Ventura Park, Carterton, Oxfordshire, OX18 1AD
  • Phone: 0844 324 6784*
  • Email: help@iamagraduate.com
  • Monday - Friday: 9:00 am - 17:00 pm
    Saturday - Sunday: Closed
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