0844 324 6784*
Follow us:

Terms and Conditions

  • Home
  • Terms and Conditions

1.Dispatch Policy
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 6 - 8 weeks of the end of your graduation week. If we are unable to despatch your order within this time, we will contact you by e-mail with an estimated despatch date. Any claim for non-delivery must be received within 1 month of despatch. Orders received in the Christmas period may take an additional week to deliver.

2.Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union.

3.Cancellation and Returns
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods within 14 days of receipt. On the rare occasion you are sent the wrong item you will need to put the product back in the packaging and mark it "Return to Sender". Our details should be on the envelope. If they are not, please add them. Please make sure you include a cover letter with your return items. Post the item back to us and we will deal with it straight away. If in any doubt please call us on 0844 324 6784. Our team will need your order number,the Graduates name, the University and date and time of the ceremony you attended. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why. PLEASE NOTE WE DO NOT ACCEPT RETURN ITEMS IF THEY HAVE BEEN PERSONALISED.

4.Colours
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

5.Confidentiality
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

6.Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7.Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8.Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.

9.Video Products
Owing to the nature of recording live graduations, we are sometimes restricted by lighting or sound equipment provided by the venue. In rare instances this can mean short breaks in the sound or low lighting levels. Quality of the video recording is dependent on the compression rates required to fit programmes on to DVD/Blu-ray/USB memory stick. Programmes over 2 hours require greater compression.

10. Photographs
With handshake photographs, we endeavour to produce the best possible image, allowing for lighting & camera positions within the venue.

11. Ordering
A sample programme is available to view at our sales stand to preview the ceremony video. Please contact us if you have any queries on the programme within a week of your Ceremony as refunds can only be made on faulty goods.

12.Company information
I am a graduate.com is a trading name of First Sight Media Ltd, which is a company incorporated in England and Wales and registered under company number 5136287.

13.Privacy Statement
Our privacy statement sets out how I am a Graduate.com uses and protects any information that you provide when you use our website. Our Privacy Statement is available here.

What We Offer

Filming

Capturing this momentous occasion is what we do best. Using some of the latest High-definition equipment we film each ceremony for distribution across the venue, to the web and for our on the day or Full Production DVD and Blu-ray productions.

More info

Webcasting

Streaming ceremonies live across the internet opens the special occasion up to anyone not lucky enough to be there on the day. We use some of the latest technologies to ensure all the technical details are taken care of.

More info

Photography

Our awards ceremony photographs are available to take home on the day and our online image gallery means you can be sure we’ve captured you at your best.

More info

Equipment Hire and Operation

We can enhance your ceremonies by giving you access to the very latest cutting edge technology including a large array of Audio, IT and AV equipment.

More info

Personalised Products

With our personal message options and the NEW IamaGraduate MyClip, you can really have a memory that lasts a lifetime.

More info

Over 10 years Experience

We have been filming Graduation Ceremonies at some of the UK’s finest Universities since 1998. We have the experience and expertise to capture every second and through editing, turn a graduation film into to treasure forever.

More info

I write to thank you for your continued delivery of a professional and efficient service supporting our graduation ceremonies and ad hoc events.

It is very reassuring to me to know that, once I have advised you of the dates, you will put in place all aspects of organization required to deliver an excellent service to our customers. This leaves me free to concentrate on other aspects of the events without concern for the media services. When there has been need for intervention on our part you interpret our needs well and enhance the facility where possible.

Over the past years we have worked well to develop this event to it’s full potential and I look forward to working with you again this year when we can both enjoy the benefits of a well organized event.

Dawn Fantin

Head of Conference & Event Services Liverpool John Moores University

I am very happy to write in support of First Sight Media, the company I have used for the College Presentation Ceremonies for many years. The staff are always professional and courteous and I have never had any complaints from students or parents with regard to their dealings with, or with regard to their supplying the DVD’s. They also work well with my official photographers. To the best of my knowledge they manage their technical obligations well. I understand from our Media department that their production work is very good.

I have no plans to change my DVD suppliers and will be continuing with First Sight Media for the foreseeable future. I wholeheartedly recommend the Company to you.

Vivien Taibe

Deputy Academic Registrar Goldsmiths College

First Sight Media have provided an excellent and comprehensive video/DVD recording service for Sheffield Hallam University Graduation Ceremonies since 2002.

This has, without exception, been delivered in a professional,seamless and cheerful manner by staff who are a pleasure to work with. Highly recommended to any other University looking for video/DVD services.

Grace Roberts

Graduation Ceremonies Manager Sheffield Hallam University

First Sight Media have been providing the video/DVD production for the University’s Degree Congregations since 2003.

The service we have received has always been excellent and the team are a pleasure to work with. First Sight’s technical team show a good understanding of the University Art Centre’s requirements and work seamlessly alongside our own technicians.

The video/DVD production is creative and professional in respect of both the photography around campus and the Degree Congregations themselves.

First Sight is always willing to go the extra mile to provide a good service and innovative solutions and products. I would be pleased to recommend them to any University requiring video/DVD production.

Mark C Potter

Retail Operations Director University of Warwick

Many thanks for sending the video of my son's Graduation Ceremony at Liverpool University. The video is excellent and we are very pleased with it, and I have today placed an order with you for a set of photographs also.

Thanks again for a first class souvenir of a wonderful day.

Ron Vickers

Liverpool University Parent

My photos have arrived safely. Many thanks for everything that you have done to get my order processed. I'm really pleased with my order. My youngest child is in her third year at Warwick University. I do hope that First Sight Media cover her graduation. I certainly won't hesitate to place an order with you.

Joan Davies

Warwick University Parent

Thanks a lot! I have just received the video tape and the picture. Great job. Thanks for everything and I wish you all the best.

Farah Michael Nassar

University of Liverpool Graduate

The picture and the video brought back memories of the day for me. I am particularly happy with the picture from the video where I was presented with the post graduate school prize. You did a good job. More kudos to you guys!

Veronica Araba

Sheffield Hallam University Postgraduate

The programme quality is very good and it is wonderful to have been able to order a DVD of my MSc Graduation Ceremony.

Sofoklis Sarvanidis

University of Southampton Postgraduate

Twitter
Contact Us
  • Address: I am a Graduate.com, Suite 3-4 Wesley House, Ventura Park, Carterton, Oxfordshire, OX18 1AD
  • Phone: 0844 324 6784*
  • Email: help@iamagraduate.com
  • Monday - Friday: 9:00 am - 17:00 pm
    Saturday - Sunday: Closed
IamaGraduate.com is part of the First Sight Media Group Copyright ©2015
First Sight Media Ltd, Registered Office: Hillside, Albion Street, Chipping Norton, OX7 5BH, 5136287, All Rights Reserved.
*Calls to this number will be charged 7ppm plus your phone companies access charge. You may also get in touch with us via 01993 840335
Web Design & Ecommerce by Shopcreator All right reserved.