1.Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 6 - 8 weeks of the end of your graduation week. If we are unable to despatch your order within this time, we will contact you by e-mail with an estimated despatch date. Any claim for non-delivery must be received within 4 months of your ceremony. After this time we are unable to replace free of charge. Orders received in the Christmas period may take an additional week to deliver. 

2.Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. 

3.Cancellation and Returns

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods within 14 days of receipt. On the rare occasion you are sent the wrong item you will need to put the product back in the packaging and mark it "Return to Sender". Our details should be on the envelope. If they are not, please add them. Please make sure you include a cover letter with your return items. Post the item back to us and we will deal with it straight away. If in any doubt please call us on 0844 324 6784. Our team will need your order number,the Graduates name, the University and date and time of the ceremony you attended. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why. PLEASE NOTE WE DO NOT ACCEPT RETURN ITEMS IF THEY HAVE BEEN PERSONALISED. 

4.Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. 

5.Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

6.Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. 

7.Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts. 

8.Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights. 

9.Video Products

Owing to the nature of recording live graduations, we are sometimes restricted by lighting or sound equipment provided by the venue. In rare instances this can mean short breaks in the sound or low lighting levels. Quality of the video recording is dependent on the compression rates required to fit programmes on to DVD/Blu-ray/USB memory stick. Programmes over 2 hours require greater compression. 

10. Photographs

With handshake photographs, we endeavour to produce the best possible image, allowing for lighting & camera positions within the venue. 

11. Ordering

A sample programme is available to view at our sales stand to preview the ceremony video. Please contact us if you have any queries on the programme within a week of your Ceremony as refunds can only be made on faulty goods. 

12.Company information

iamagraduate.com is a trading name of First Sight Media Ltd, which is a company incorporated in England and Wales and registered under company number 5136287. 

13.Privacy Statement

Our privacy statement sets out how iamagraduate.com uses and protects any information that you provide when you use our website. Our Privacy Statement is available here.